BOOKING POLICY



PERMANENT MAKEUP
CONTRAINDICATIONS & ELIGIBILITY
Your safety, comfort, and results are our priority. Before booking an Ombré Powder Brow appointment, please carefully review the information below.
PLEASE DO NOT BOOK IF:
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You are under 18 years of age.
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You are currently pregnant or nursing.
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You are living with HIV or hepatitis.
- You have an active viral infection, communicable illness, or disease that may affect the safety of the procedure.
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You currently have an active infection, open wound, rash, irritation, or other active skin condition in or around the treatment area.
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You are currently undergoing chemotherapy or radiation treatment without prior medical clearance.
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You have taken isotretinoin (Accutane) recently and have not received clearance from your healthcare provider.
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You have recently received Botox or other injectables around the treatment area and are still within the required waiting period.
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You are currently using products or medications around the treatment area that may significantly compromise or thin the skin.
PLEASE CONTACT US BEFORE BOOKING IF:
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You have existing permanent makeup or microblading performed by another artist. Please email a clear, makeup-free photo of your brows to info@maisondefinesse.com for pre-approval.
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You have diabetes.
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You have an autoimmune condition or another medical condition that may affect healing.
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You have a pacemaker or significant heart condition.
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You have epilepsy or a seizure disorder.
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You have a history of keloid or abnormal scarring.
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You are taking anticoagulants or other blood-thinning medication.
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You have a known allergy or sensitivity to cosmetic pigments, tattoo ink, metals, topical anesthetics, lidocaine, epinephrine, or related products.
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You are using prescription topical steroids, retinoids, or other medications that may affect the skin or healing process.
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You have any medical condition, allergy, medication, or skin concern that you believe could affect your treatment or healing.
Certain circumstances may require medical clearance before your appointment. Please do not discontinue any prescribed medication for the purpose of receiving a cosmetic procedure unless instructed to do so by your healthcare provider.
BROW LAMINATION & BROW TINT
CONTRAINDICATIONS & ELIGIBILITY
To protect the health of your skin and brows and help ensure beautiful results, please review the following before scheduling your Brow Lamination or Brow Tint appointment.
PLEASE DO NOT BOOK IF:
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You are under 16 years of age.
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You are currently pregnant or nursing.
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You have very little to no natural eyebrow hair.
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You have an active eye infection.
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You have open wounds, abrasions, burns, fresh cuts, or unhealed scarring around the brow area.
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You currently have significant irritation, inflammation, or a flare-up of a skin condition within the treatment area.
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You have recently experienced an allergic reaction to hair dye, tinting, perming, or similar chemical products.
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You have recently received Botox or injectables around the treatment area and are still within the required waiting period.
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You are currently using products or medications around the treatment area that may significantly compromise or thin the skin.
PLEASE CONTACT US BEFORE BOOKING IF:
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You have eczema, rosacea, dermatitis, psoriasis, or another skin condition affecting the brow area.
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You have particularly sensitive or reactive skin.
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You have a history of contact dermatitis or allergic reactions to cosmetic products.
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You are currently undergoing chemotherapy or radiation treatment.
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You have epilepsy or a seizure disorder.
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You have recently taken isotretinoin (Accutane).
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You are using prescription topical steroids, retinoids, or other products or medications that may affect the skin.
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You have any medical condition, allergy, medication, or skin concern that may affect your treatment.
A patch test or medical clearance may be recommended or required depending on your individual circumstances.
YOUR SAFETY COMES FIRST
If you are unsure whether any of the above applies to you, please contact Maison De Finesse before booking. Depending on your individual circumstances, we may recommend postponing your appointment, completing a patch test, or consulting your healthcare provider before proceeding.
When medical clearance is required, documentation from your healthcare provider may need to be provided prior to your appointment.
PLEASE NOTE
Maison De Finesse reserves the right to postpone, modify, or refuse a service when we determine that proceeding may compromise your safety, skin integrity, healing, or treatment results.
All relevant medical conditions, medications, allergies, existing permanent makeup, and skin concerns must be disclosed before your service. Failure to disclose information that prevents us from safely performing your scheduled treatment may result in cancellation of the appointment and forfeiture of the applicable deposit in accordance with our Booking Policy.
When in doubt, please contact us before booking. We are always happy to help determine whether a service is appropriate for you.
PREPARING FOR YOUR APPOINTMENT
A beautiful result begins with proper preparation. Please review the guidelines for your scheduled service before arriving at Maison De Finesse.
PRIOR TO YOUR OMBRÉ POWDER BROW APPOINTMENT
24 HOURS BEFORE
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Avoid alcohol for at least 24 hours before your appointment.
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Limit caffeine on the day of your procedure, as both alcohol and excess caffeine may contribute to increased sensitivity or bleeding.
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Avoid Aspirin, Ibuprofen (Advil), fish oil, niacin, Vitamin E, and other non-essential supplements or medications that may increase bleeding only when it is medically safe for you to do so.
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Never discontinue prescribed blood-thinning medication or any other prescribed medication without approval from your healthcare provider.
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Avoid waxing the brow area for at least 24 hours before your appointment.
2–3 DAYS BEFORE
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Gently exfoliate the forehead and brow area to remove excess dry or flaky skin. Avoid aggressive scrubbing or anything that leaves the skin irritated.
1 WEEK BEFORE
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Discontinue non-prescription chemical exfoliants and active skincare ingredients around the brow area, including AHAs, BHAs, glycolic acid, retinol, and similar products.
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If you use prescription Retin-A/tretinoin or another prescribed topical medication, please consult your healthcare provider before making any changes to your treatment.
BROW INSPIRATION
You're welcome to arrive with your brows filled in as you normally wear them. This can help us understand your preferred shape and style.
You may also bring inspiration photos; however, every set of brows at Maison De Finesse is individually designed. Your final shape will be customized to complement your natural brow growth, facial structure, proportions, and features.
PRIOR TO YOUR BROW LAMINATION & BROW TINT APPOINTMENT
ARRIVE WITH CLEAN BROWS
Please arrive with your brow area clean and free of makeup, powders, oils, creams, and moisturizers.
ALLOW YOUR BROWS TO GROW
For at least one week before your appointment, avoid:
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Waxing
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Tweezing
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Threading
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Trimming
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Laser hair removal
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Electrolysis
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Other forms of brow hair removal
For the fullest possible result, allowing your brows to grow untouched for approximately 4–6 weeks is ideal whenever possible.
PAUSE ACTIVE SKINCARE
For at least one week before your appointment, avoid using non-prescription retinol, AHAs, BHAs, exfoliating acids, scrubs, or other potentially irritating active skincare products around the brow area.
If you use a prescription topical treatment, please consult your physician or dermatologist before discontinuing or modifying its use.
PROTECT YOUR SKIN
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Avoid tanning beds, self-tanning products on the treatment area, and excessive direct sun exposure for at least 3 days before your appointment.
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Avoid chemical peels around the treatment area for at least 2 weeks before your appointment.
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Please arrive with healthy, intact skin free from irritation or sunburn.
BROW INSPIRATION
You're welcome to bring photos of your desired brow look. Inspiration is always welcome, but your final result will be customized to suit your natural brows, facial structure, and individual features.
THE DAY OF YOUR APPOINTMENT
To provide every client with a calm, private, and uninterrupted experience, please review the following studio guidelines.
ARRIVAL
Please arrive no earlier than 5 minutes before your scheduled appointment.
If you arrive earlier, kindly wait in your vehicle or designated waiting area until your appointment time. Entry instructions will be provided before your appointment.
GUEST POLICY
Appointments are reserved exclusively for you. Please arrive without additional guests.
This allows Estherina to dedicate her full attention to your consultation, brow design, and treatment while maintaining a calm and hygienic environment.
PAYMENT
Your remaining balance is due on the day of your appointment and may be paid by:
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Cash
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E-transfer
HEALTH & WELLNESS
Please do not attend your appointment if you are experiencing symptoms of a contagious illness, including fever, significant cough, flu-like symptoms, vomiting, or other symptoms that could place the artist or other clients at risk.
If you're unwell before your appointment, please contact Maison De Finesse as soon as possible to discuss the appropriate next steps under our cancellation and rescheduling policy.
OUR COMMITMENT TO YOUR SAFETY
Your health, comfort, and safety are an essential part of the Maison De Finesse experience.
Our studio follows strict sanitation and infection-prevention practices. Treatment areas and applicable surfaces are thoroughly cleaned and disinfected between clients using appropriate professional-grade disinfectants according to manufacturer instructions.
Hand hygiene is performed before and throughout each service, and appropriate personal protective equipment is worn as required.
Single-use and disposable supplies are used wherever applicable and are safely discarded after each client. Reusable implements are appropriately cleaned, disinfected and/or sterilized according to their intended use and applicable infection-prevention requirements.
Additional time is reserved between appointments to properly prepare and sanitize the treatment area for our next client.
Beautiful results begin with a clean, safe, and thoughtfully prepared experience.
BOOKING POLICIES
To ensure a seamless experience for every Maison De Finesse client, please review the following policies carefully before reserving your appointment.
By booking an appointment, you acknowledge and agree to the policies outlined below.
DEPOSITS
A non-refundable and non-transferable deposit of $15–$50 is required at the time of booking to secure your appointment.
Your deposit will be applied toward the total cost of your scheduled service, with the remaining balance due on the day of your appointment.
You may choose to pay for your service in full at the time of booking. Please note that all advance payments are non-refundable.
Deposits cannot be transferred to another client, service, or appointment unless otherwise stated in our rescheduling policy.
CANCELLATIONS
We understand that plans can change. If you need to cancel your appointment, please contact us as soon as possible.
All cancellations will result in the forfeiture of your deposit, regardless of when the cancellation is made. Deposits cannot be transferred to a future appointment following a cancellation.
If you would prefer to move your appointment rather than cancel, please review our Rescheduling Policy below.
SAME-DAY CANCELLATIONS & NO-SHOWS
Same-day cancellations and missed appointments will result in:
- Forfeiture of your original deposit; and
- A $20 rebooking fee should you choose to schedule another appointment.
A new deposit will also be required to secure your new appointment.
Clients who no-show on two separate occasions will no longer be eligible to book future appointments with MDF Brows by Estherina.
RESCHEDULING
We are happy to accommodate appointment changes whenever adequate notice is provided.
Appointments may be rescheduled at no additional cost when at least 48 hours' notice is provided.
You may make eligible changes through our online booking system or contact us directly.
RESCHEDULING WITHIN 48 HOURS
Changes requested less than 48 hours before your scheduled appointment will result in the forfeiture of your original deposit.
A new deposit will be required to secure your rescheduled appointment.
If online modifications are no longer available, please contact us at info@maisondefinesse.com for assistance.
Please keep in mind that appointment availability is limited. Your preferred alternative date or time cannot be guaranteed.
TOUCH-UP APPOINTMENTS
Touch-up pricing is determined by the amount of time that has passed since your initial procedure.
If a touch-up appointment is rescheduled beyond the applicable timeframe, the price may increase according to our current touch-up pricing structure.
We encourage you to reschedule as early as possible to maintain your recommended touch-up timeframe.
LATE ARRIVALS
We understand that unexpected circumstances happen and appreciate you making every effort to arrive on time.
A 20-minute grace period is provided. Arrivals exceeding 20 minutes may need to be rescheduled and will result in forfeiture of the deposit.
Please understand that arriving late reduces the amount of time available for your service and may affect our ability to complete your appointment without disrupting appointments scheduled afterward.
ARRIVALS MORE THAN 20 MINUTES LATE
If you arrive more than 20 minutes after your scheduled appointment time:
- Your appointment will be cancelled.
- Your deposit will be forfeited.
- The appointment will be considered a no-show.
Should you wish to rebook, a new deposit and $20 rebooking fee will be required.
QUESTIONS?
We want you to feel fully informed and confident before your appointment.
For questions regarding your booking, cancellation, rescheduling, or any of our policies, please contact us at:
You may also visit our Contact Us page to send us a message.
Thank you for respecting our policies and the time reserved exclusively for you.
We look forward to welcoming you to the Maison De Finesse experience.



